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Agreements & Policies

Clear expectations help us provide the safest, most comfortable experience for your pet. Thank you for taking a moment to review our agreements and policies before requesting care.

Service Agreements

Grooming

Understand our grooming process, matting policy, behavioral and medical safety practices

Boarding

Review our boarding care, health and safety expectations, belongings, emergency care practices

Playcare

Learn about evaluations, balanced play and rest, group play risks, supervision and playcare expectations

Requirements & Safety

Vaccinations & Fecal Testing

Current rabies and DHLLP vaccinations and a clean fecal result are required. Bordetella is encouraged, not required. No Vaccines w/in 10 days prior to service.

Health & Behavior

Please share all medical, neurological, handling and behavioral concerns before any services are provided. We reserve the right to cancel a reservation at any time.

Emergency Care

If care is needed, we will make reasonable efforts to contact you or your emergency contact before seeking veterinary assistance.

Cancellations & Pickup

Please follow our current cancellation, check-in, check-out and pick up policies. These will be provided at the Meet & Greet.

Medications & Special Care

Provide clear instructions and properly labeled supplies so we can care for your pet safely. If prescription, the bottle w/ vet instructions is required.

Safe Service Decisions

We may decline, modify, pause, or stop a service when continuing would be unsafe for a pet or a staff member.

Complete Everything In Paw Partner

Create your profile, upload records, review and sign agreements and request grooming, playcare and boarding--all in one place.

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